We’ve also engaged our larger suppliers in our consigned inventory program, meaning they stock parts on our premises allowing consolidation of shipments and deliveries. metal, packaging, circuit boards) used in manufacturing with local, fully qualified suppliers, thereby reducing transit waste. Where possible we source heavy and/or bulky materials (i.e. From product design to shipping, we keep our environmental impact in mind. Ross strives continually to be a “Best-in-Class” manufacturer. The company’s goal is to provide added value with every interaction and deliver a superior customer experience every time. Ross Video’s highly knowledgeable global sales force enjoy an average of one full month of product training a year and have a unique “karate belt” style training program on products and their customer applications. Ross Video’s engineers develop deep industry knowledge through front-line exposure to customer requirements and development-level support is used to solve customer problems whenever necessary. In-house research and development enable Ross Video to create breakthrough products, but also commit to the long-term evolution and support of all the company’s products and technologies. Increased automation and efficiency have doubled peak capacity in the pEverything Ross Video manufactures is made to international environmental standards, including the European RoHS directives. Three high-speed pick-and-place surface mount lines run 16 hours a day. In fact, Ross Video’s lead times, customer service and quality are among the best in the industry. This enables the company to be highly vertically-integrated, ensuring that quality, delivery times and cost all remain completely under its control - something that isn’t possible with an outsourced model. The company’s engineers use the most advanced high-precision components and techniques, with processes and technologies optimized to suit the needs of the high-mix, low-volume broadcast industry. Ross Video’s state-of-the-art factory in Iroquois is run by experts in high-tech manufacturing, quality and efficiency. This quick-ship service is available to all customers who buy Ross Video products and not just those on extended warranty programs. Spares are stored at strategically located logistics hubs around the world to ensure prompt delivery when required. Ross Video offers lifetime technical support by telephone, email and MS-Teams. Canada’s “Silicon Valley” in Ottawa, Canada, is home to the company’s marketing, research and development, as well as its North American customer experience and demonstration center.Ģ4/7/365 technical support and immediate access to spares is crucial when deploying mission-critical technology. The company’s manufacturing operations and its headquarters for administration and finance, are located in Iroquois, Canada. Ross Video has corporate offices in North America, Europe, Asia and Australia, and supporting sales and service operations strategically located around the world.
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